FAQ

What is your store about?

Our store offers a wide variety of unique products carefully selected to bring you the best quality at competitive prices. We aim to provide a seamless shopping experience with great customer service.

How long does shipping take?

Shipping times vary depending on your location and the item ordered. Once your order is shipped, you will receive a tracking number to monitor its progress.

What is your return policy?

We have a hassle-free return policy. If you are not satisfied with your purchase, please contact us within the specified time frame to discuss your return or exchange options.

My item arrived damaged/defective, what should I do?

We apologise for any inconvenience caused. If your item arrives damaged or defective, please reach out to our customer service team with your order details, and we will assist you with a replacement or refund.

Are your products sustainable or eco-friendly?

We strive to source products that meet our standards for quality and sustainability. Specific details about each product’s materials and environmental impact can be found in the product description.

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us immediately after placing your order. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Do you offer discounts or promotions?

We occasionally run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.